FAQs

What Travel documents do i need?

A passport is the best ID document for travel. Make sure yours doesn't expire for 6 months after your cruise ends. Please keep all travel documents on your person at the terminal; you’ll need to present them at check-in.

If you’re a non US citizen or green card holder, please let the host know as soon as possible.

Are children welcome?

Children 12 years and above are welcome. Most of the tours are not wheelchair accessible and would involve walking, climbing or standing for extended periods of time.

How do I create an account with Royal Carribean?

 Go to the Royal Caribbean website  and click on the SIGN IN menu at the top pf the page.

From there you can create an account. Please remember to use the same email you used for your reservation.

I have a reservation ID, how can I make a payment on my booking?

As you’re part of a group reservation, the easiest and quickest way to make your payment is to simply call the royal Caribbean customer service number 1 800 465 3595 and select Option 4. Make sure you have your 7-digit reservation ID in hand. 

You can also make a payment online by accessing your reservation if you have booked directly with Royal Caribbean following the steps below. 

1.      To access your reservation, go to reservation look up.

2.      Add your Reservation number, Last Name, Ship, and Sail Date to retrieve your reservation page.

3.      Find all the information, including payment details and due date.

4.      Click the “Make a Payment” button under your remaining balance.

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What should i do before my cruise?

Here are some things you need to know about those moments just before you hop onboard.

  1. For the first day of your cruise, pack a small carry-on bag with your travel documents, a change of clothes, bathing suit, workout clothes and any medications you may need. That way you don't have to wait for your checked bags to arrive in your stateroom to start having fun.

  2. If you've never been to the departure port before, you can find and print directions here.

  3. We highly recommend that you take advantage of our Check-in which is available up to 72 hours prior to your sailing. This way, you can have the smoothest pier check-in and boarding.

  4. Royal Caribbean International requires guests to be checked in no later than 60 minutes, sometimes 90 minutes, prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. * Some sailings may require an earlier check-in time. 

  5. Your luggage tags will be included in your Guest Ticket Booklet. Please print as many copies as you need to make sure all your bags have their own luggage tag. This will help us easily identify your bags and have them delivered to your room while you explore the ship

What is included in Royal Caribbean's cruise ticket price?

The price of your cruise vacation includes: 

  • Ship accommodations

  • Ocean transportation

  • Most meals onboard

  • Some beverages onboard

  • Most entertainment onboard

All prices are per-person, based on a double occupancy of the stateroom and are quoted in U.S. Dollars unless otherwise noted. The cruise fares quoted also do not include any applicable government taxes, fees, or surcharges that may be assessed by any governmental agencies. Such assessment is subject to change without notice at any time whether or not you have a confirmed booking under deposit or if you have made a final payment.

What services are optional or not included in the cruise price?

  • Dining in Specialty Restaurants such as Chops Grille, 150 Central Park, and Izumi

  • Dining in Johnny Rockets (Where applicable)

  • Spa and Salon services

  • Gambling (Including Bingo)

  • Art Auction

  • Any purchases made in the gift shops onboard

  • Shore excursions

  • Photographs

  • Video Arcade

  • Medical Services

  • Internet Access

  • Transfers (Unless guest has purchased our air/sea package)

  • Laundry and Dry Cleaning Services

  • Ship to Shore Telephone calls

  • Gratuities

  • Alcoholic Beverages

  • Non-Alcoholic Beverages (excluding water, lemonade and iced tea)

Is there someone I can contact if I have any other questions about the cruise?

You can always contact the RCL first. Feel free to also reach out to your host June by phone, email or on WhatsApp.

What is the dress code for your cruise?

The dress code would vary during the course of the trip. More details will be provided as you get closer to the date.

Can I join the cruise before it starts or leave before it ends?

Royal Caribbean no longer allows cruise passengers to pre-plan early debark or late embarkation for any of our ships.

What’s the currency of Croatia?

The currency in Croatia is the euro (€). You can easily withdraw cash from ATMs and most businesses accept all major credit cards.

What’s the currency of Greece?

Greece uses the euro (€), which you can buy easily before you travel. You’ll find ATMs in all cities and credit cards are widely accepted. In smaller shops or for small purchases, you might be asked to pay in cash. Banks and exchange bureaus are easy to find but only open for limited hours during the day.

Can I bring alcohol on board?

Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use.

Alcoholic beverages (beer, seltzer, or hard liquor) seized on embarkation day will be returned at the end of the voyage provided that they are in the original sealed package. Guests who violate any alcohol policies, attempt to conceal alcoholic items at security and or luggage check points, may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy.

On embarkation day, each guest of drinking age may bring one (1) sealed 750 ml bottle of wine or champagne. Boxed wine and other containers are prohibited.